Frequently Asked Questions
To begin the account application process, simply click on the “Apply Now” or “Open an Account” button on our website. Follow the on-screen instructions to provide the necessary information and complete the application.
Typically, you’ll be required to provide identification documents, such as a valid passport or government-issued ID, proof of address (utility bill or bank statement), and possibly financial documents, depending on the account type. Specific document requirements will be outlined during the application process.
The time it takes to process your application may vary based on several factors, including the completeness of your documentation and regulatory requirements. Typically, the process can take a few business days to a week. Rest assured, we strive to process applications as efficiently as possible.
Yes, we prioritize the security and privacy of your data. Our website uses industry-standard encryption and security measures to protect your information. Please refer to our Privacy Policy for more details on data protection.
Yes, you can apply for multiple account types using the same application process. Simply select the desired account type during the application and provide the necessary documentation for each.
Minimum deposit requirements may vary depending on the type of account you are opening. Details regarding minimum deposits are typically outlined in the account application and on our website.
After you submit your application, our team will review the provided documents and information. If additional information or clarification is needed, we may contact you. Once your application is approved, you will receive instructions on how to fund your account and start trading.
Yes, you can track the status of your application by logging into your account on our platform. You’ll receive notifications and updates throughout the process.
If you have any questions or require assistance during the application process, our dedicated support team is here to help. Contact us via email, phone and we’ll be happy to assist you.
If your application is declined, we will provide you with the reasons for the decision. You may have the opportunity to address any issues and reapply. Our support team can guide you through the process.
If you have any further questions or need additional assistance, please don’t hesitate to reach out to our support team. We’re here to ensure a smooth account application process for you.
MetaTrader 5 (MT5) is a powerful and versatile trading platform used by millions of traders worldwide. It offers advanced technology, multi-asset trading, robust charting and analysis tools, and the ability to automate your trading strategies. We recommend MT5 for its cutting-edge features, user-friendly interface, and access to various financial markets, all from one platform.
FTMO Global Markets provides access to a diverse range of financial instruments, including Forex currency pairs, commodities (such as gold and oil), stocks, indices and bonds. Our goal is to offer you a comprehensive selection of instruments to diversify your trading portfolio.
We understand the importance of competitive pricing. FTMO Global Markets offers competitive spreads and transparent fee structures to ensure that you have a cost-effective trading experience. You can find detailed information about our spreads and fees on our website or by contacting our support team.
At FTMO Global Markets, we take the safety of your funds seriously. We maintain segregated client accounts, which means your funds are kept separate from our operational accounts. Additionally, we are regulated by the Financial Services Commission of Mauritius (FSC).
Yes, you can! We offer mobile and web versions of MetaTrader 5 (MT5) so that you can trade on-the-go using your smartphone or web browser. Stay connected to the markets and manage your trades conveniently from anywhere.
Absolutely. Our dedicated support team is here to assist you with any questions or concerns you may have. You can reach out to our support team through various channels, including email and phone. We are committed to providing you with prompt and reliable support.
Opening an account with FTMO Global Markets is a straightforward process. Visit our website and follow the easy steps outlined in our account registration section. Once your account is approved, you can start trading with us.
Funding your FTMO Global Markets trading account is simple and straightforward. We offer multiple secure methods for depositing funds, including bank transfers, credit/debit cards, and various e-wallet options. Visit our Deposit page for a detailed list of available payment methods.
FTMO Global Markets aims to provide cost-effective trading solutions. We do not charge fees for deposits; however, please check with your chosen payment provider for any applicable fees on their end.
The minimum deposit requirement at FTMO Global Markets may vary depending on your account type. You can find specific details about the minimum deposit amount on our Accounts page.
The processing time for deposits may vary depending on the chosen payment method. In most cases, deposits are processed quickly, allowing you to start trading without delay. You can find estimated processing times on our Deposit page.
Yes, you can withdraw your profits at any time, provided if you have any open positions you meet the minimum margin requirements to maintain open positions. We are committed to giving you the flexibility to access your funds whenever you need.
FTMO Global Markets offers multiple secure withdrawal methods, including which can be found in your client area. We strive to keep withdrawal fees competitive and transparent. Visit our withdrawal page for detailed information on available methods and associated fees.
Withdrawal processing times may vary depending on factors such as the withdrawal method and regulatory requirements. Our team works diligently to process your withdrawal requests promptly, ensuring you receive your funds as soon as possible.
Absolutely. FTMO Global Markets employs state-of-the-art security measures to protect your financial information and transactions. We use secure encryption technology and follow strict regulatory guidelines to ensure the safety of your funds.
Yes, you can easily track your deposit and withdrawal transactions through your FTMO Global Markets account. We provide a transparent transaction history that allows you to monitor your financial activity.
If you have any specific questions about funding or withdrawing from your FTMO Global Markets account or need assistance with any financial transactions, please don’t hesitate to contact our support team. Your financial convenience is our priority,
FTMO Global Markets is committed to providing optimal trading conditions for our clients. You can expect competitive spreads, fast and reliable execution, and access to a diverse range of financial instruments. Our goal is to create an environment where traders can thrive.
FTMO Global Markets leverages advanced technology to offer lightning-fast order execution. We understand that timely execution is essential, and we work tirelessly to ensure that your trades are executed swiftly and efficiently.
Slippage refers to the difference between the expected price of a trade and the actual executed price. While FTMO Global Markets strives to minimize slippage, it may occur during volatile market conditions. We are committed to transparency and will always inform you of any significant slippage.
Your security is paramount to us. FTMO Global Markets employs state-of-the-art security measures to protect your trading account and personal information. We use advanced encryption technology to secure data transmission and storage. Our security protocols are designed to meet industry standards and regulatory requirements.
We understand the importance of safeguarding your trading capital. FTMO Global Markets maintains segregated client accounts, ensuring that your funds are kept separate from our operational accounts. Additionally, we are regulated by the Financial Services Commission of Mauritius (FSC), providing an extra layer of protection.
We encourage all our clients to enhance their account security by using strong and unique passwords, enabling two-factor authentication (2FA), and regularly monitoring their account activity. FTMO Global Markets offers resources and guidelines on account security to assist you in safeguarding your trading account.
Yes, FTMO Global Markets has a robust risk management policy to protect both our clients and the company. Our risk management practices include setting exposure limits, margin call procedures, and risk assessment protocols. We are committed to ensuring that your trading experience is safe and sustainable.
If you encounter any suspicious activity or have concerns about your trading account or the security of your personal information, please contact our dedicated support team immediately. We take all reports seriously and will investigate and address any issues promptly.
FTMO Global Markets is dedicated to providing a secure and trustworthy trading environment. Your confidence in our services is our top priority,
Have a question?
If you have any more questions or need further assistance, please feel free to contact us.
We’re here to support you on your trading journey.